Privacy and data security

Privacy and Cookie Policy
Version as of: May 2018
It is of utmost importance for Robert Schindele GesmbH, Kicking 18, 3112 Gansbach, Telephone: +43 2753 289, E-Mail Address: (“we”, “us”) to protect your personal data. We therefore comply with the applicable data protection provisions, in particular the General Data Protection Regulation (“GDPR”), the Austrian Data Protection Act (“DSG”) and the Telecommunications Act (“TKG”) concerning the protection, lawful processing and confidentiality of personal data as well as data security. In the following, you will learn what information we potentially collect, process and use when you visit and use our online services on our website ( or our social media channels (Facebook), or when you contact us via phone. You will receive the information about the processing of your data by the provider of the social media platform under Pt 6.

1. What is personal data?

Personal data is information relating to data subjects that is identified or at least identifiable. This includes your name, your address or your e-mail address.

2. For which purposes do we use your data?

Contacting us and orders
When you place an order or request through the contact or callback form on the website, via e-mail, through the webshop as a guest or as a registered costumer, through our social media channels on Facebook, Youtube or Pinterest (e.g. through the private chat or via traditional mail on our fanpage) or via phone, we collect the provided personal information for processing your order, customer care, contract management and precontractual obligations (such as product requests) pursuant to Art 6 para 1 lit b GDPR. The conclusion and the fulfilment of your order can be done, only, when we process your personal data. If you do not provide us with the required data, the contract cannot be concluded and the services cannot be used.
Furthermore, we process your personal data provided through our Facebook fanpage (e.g. private chats, posts on our website, likes etc.) as joint controllers pursuant to Art 26 GDPR with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
We transfer your data to our service providers to be able to fulfil your order. These include communication service providers, postal operators and courier services as well as payment service providers.

If you have given us your explicit consent through activating the checkbox in the course of the newsletter subscription , we use your personal data (name, address, telephone number as well as shipping address) for the mailing of information about our products and services via e-mail pursuant to Sec 107 Telecommunications Act.
You may withdraw such consent at any time for specific or all purposes by contacting us (e.g. via e-mail to, following the unsubscribe link in the e-mail footer, etc.).

Legitimate interests
Moreover, we use your personal data in the course of our legitimate interests in managing the company pursuant to Art 6 para 1 lit f GDPR for the following purposes: reaction to requests which are not directed towards the conclusion of a contract, enforcement of legal claims, safeguarding of the IT-security and the running of IT operations as well as the analysis of the visitor behaviour on our website. Likewise, we may process the data that is publicly accessible on our social media channels for the purpose of internal analyses or for the organisation of events within our legitimate interest in managing the company.
For this, we also transfer your data to IT service providers, lawyers and collection agencies.

Legal obligations
We process your personal data pursuant to Art 6 para 1 lit c GDPR in the extent respectively required by the law for the fulfilment of legal obligations (eg fiscal and commercial specifications). For this purpose, we may transfer your personal data to authorities or courts in the extent necessary.

3. Does this website use cookies? 

Yes, we use cookies. These are small text files that are temporarily stored on your computer and saved by your browser. With the help of cookies, the website can store important data. As a result, your use of the website is made more comfortable.

The cookies used by us on our website are necessary to be able to make our website and the connected services available to you, to operate our website and for the proper functionality and security of our website. Therefore, such cookies are necessary for the protection of our legitimate interests in making a user-friendly and secure website available.

Furthermore, if you have given your consent, we use cookies on our website for a variety of purposes to improve the use of our website. The Cookie Unique ID serves the purpose of identifying website users and their tracking for various purposes.
In the process, we record your user behaviour and your interactions with our website. This way, we can tailor our online offer targeted to you as well as display advertisements suitable for you.
The cookies used by us collect the following data: UNIQUE ID for identifying website users.
You can set your internet browser to creating cookies with your consent only or to rejecting them in general. In addition, you may withdraw your consent to the processing at any time by contacting us. In this case, we solely collect anonymous data about your visit to our website e.g. to be able to determine the total number of visitors to our website. If you have prohibited the use of cookies in your browser settings, we want to point out that in this case you will probably not be able to use all functions of our online offer.

4. Retention period

We generally store your personal data just as long as necessary for the fulfilment of our obligations towards you.
For reasons of our retention obligations, we store your personal data provided in connection with orders for at least seven years after contract fulfilment. Apart from that, we store your personal data from our customer account for nine years after the last order to be able to guarantee a continuous customer care.
When you send us a request, we store the personal data provided therein for purposes of customer care for a period of 3 years.
In individual cases, personal data may be stored for the time in which claims can be pursued against the operator (legal limitation period of 3 or up to 30 years).
We store your personal data collected through cookies and for the purpose of IT-security on this website for a period of 1 year.
For marketing purposes, we process your data until the withdrawal of your consent or for a maximum of 3 years of your inactivity.

5. Your rights

Pursuant to Art 14 et seq of the EU General Data Protection Regulation (GDPR), you have the right to information about the processing of your data free of charge as well as to rectification, restriction and erasure of this data. Moreover, you have the right to data portability and may object to the processing. If you have given your consent to the processing of your data, you can withdraw it at any time. If you wish for further information or the execution of these rights, you may contact us, e.g. via e-mail at
You may also contact us in case of complaints at In addition, you have the possibility to lodge a complaint with the Austrian Data Protection Authority.

6. Further relevant privacy policies of the platform operator

If you are a registered user of our channels on social media platforms and visit our channels on Facebook, YouTube or Pinterest, all data processes (e.g. comment, like, share functions) comply with the respective privacy policies of these providers:  

  • You can find the privacy policy of the social media provider Facebook (Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland) here: .
  • You can find further information about the data processing of YouTube (Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) here:
  • You can find the privacy policy of the social media provider Pinterest (Pinterest, Inc., 808 Brannan Street, San Francisco, CA 94103, USA) here:

7. Final provisions

Following the development of the internet, we will also continuously amend this privacy policy. We will announce changes on our website in due time. Therefore, you should check this Privacy Policy periodically to inform yourself about the current status.